Refund & Returns Policy

Refunds and Returns Policy

Effective Date: January 8, 2025

Welcome to Createscrapbook! At Begüm Selçuk, we value your satisfaction and strive to ensure a seamless shopping experience. Please read our Refunds and Returns Policy carefully to understand your rights and our procedures.

1. Eligibility for Returns

  • Products must be in their original, unused condition with all original packaging and labels intact.
  • Returns must be initiated within 30 days of the purchase date. After this period, we cannot accept returns or process refunds.
  • Certain items may be non-returnable due to their nature (e.g., personalized or custom-made products). Any such restrictions will be clearly stated on the product page.

2. How to Initiate a Return

To initiate a return:

  1. Contact us via email at [[email protected]] with the following details:
    • Your order number.
    • A description of the issue or reason for the return.
    • Photos of the product (if applicable).
  2. Our customer support team will review your request and respond within 2 business days with further instructions.

3. Return Process

  • Upon approval of your return request, you will receive detailed instructions, including the return address and any specific requirements.
  • The customer is responsible for the shipping cost of returning the product unless the return is due to a fault on our part (e.g., defective or incorrect product sent).
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without proof of delivery.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you of the status of your refund.
  • Approved refunds will be processed within 5-7 business days to the original payment method.
  • Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

We do not offer direct exchanges. If you wish to replace an item, please return the original product (if eligible) for a refund and place a new order.

6. Damaged or Defective Items

If your product arrives damaged or defective, please email us at [[email protected]] within 7 days of delivery with:

  • A description of the issue.
  • Photos or videos showing the damage or defect.
  • Your order number.

We will evaluate the issue and arrange for a replacement or refund as appropriate, at no cost to you.

7. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products.
  • Items marked as final sale.
  • Products damaged due to improper use or handling by the customer.

8. Contact Us

For any questions or concerns, please contact our customer support team:

We aim to respond to all inquiries within 2 business days.

Thank you for choosing Createscrapbook! We appreciate your business and are committed to your satisfaction.